Privacy Policy

What information do we collect?

You agree that the Website’s web servers may automatically track the internet domain address from which you visit us and analyse this data for trends and statistics.

If you contact us by any means, you agree that we may keep a record of that correspondence.

Where you create an account, enter a competition, purchase Products or subscribe to our Newsletter etc. we may ask you to provide Personal Information including but not limited to your name, billing address, telephone number, email address, credit card information, gender and date of birth. We keep a record of online orders.

We may collect certain information relating to computer location, URL and IP address and domains, browser type, country and telephone area code where your computer is located, the pages of the Website that were viewed during your visit and any searches conducted on the Website. Please be aware that this information may be collected even if you do not order Products from us.

When you access the Website, purchase Products, register for Services (or as required), you may have to complete a subscription process including a registration form and provide us with Personal Information.

When you place an order for Products on the Website, we will ask you to input and we will collect Personal Information from you. We will treat all your Personal Information as confidential and will keep it on a secure server. Oman by UTB reserves the right to disclose Personal Information in the circumstances set out in this Policy.

Oman by UTB gather this Personal Information to allow us to process any registration, any requests or payments you may make or to administer your contract or relationship with us. We also collect Personal Information in order to grant you access to Services, monitor usage of the Website and Services, and/or participation in any online activities. We may also use it to present you with advertisements about our Products and Services when you visit other websites.

Oman by UTB does not knowingly collect or solicit Personal Information from children and minors. Anyone under the age of 18 should not register for any Service or purchase Products on the Website, strictly in accordance with our Terms and Conditions.

Where we become aware or are informed that we have collected Personal Information from a child under the age of 18, we will endeavour to delete the applicable Personal Information as quickly as is reasonably possible.

How do we use personal information?

It is your choice whether to provide Personal Information. Should you choose not to provide this information when requested, you may be unable to purchase products from our Website (“Products”), or access content and promotions on the Website.

If you buy any Products from the Website, the Website may record your details in order that we can: comply with legal and contractual requirements, or be able to contact you, or resolve any queries and process your orders to completion or provide any information to you urgently.

We will only use your Personal Information as is required to provide sell or supply Products and any additional services (“Services”) that may be reflected in the Website, or as permitted by data protection law, or for any other purposes as requested by or agreed with you.

Services will include collecting payment and complying with your order, providing emails which you have chosen to receive following access or purchase of Products, informing you by email of any promotions or Products similar to those subscribed or purchased by you, emails inviting you to complete a review of Products and our service, and any such complying with our legal requirements.

If you have created an account on the Website, where you do not want to be contacted in the future about any promotional offers, please inform us by sending an email to [email protected] and we will stop sending you any promotional emails as soon as is reasonably possible.

If you have contacted us through any means, we will use the information solely to respond to you and in relation to the Products or Services applicable.

When do we share personal data?

By submitting your Personal Information, you agree to its transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

It is possible that Personal Information that we collect from you may be transferred to, and stored at, a destination outside the Sultanate of Oman.

Although we will do our best to protect your Personal Information, we cannot guarantee the security of your information transmitted over the internet to our Website; any transmission is at your own risk. Once we are in receipt of your Personal Information, we will use strict procedures and security features to try to prevent unauthorised access.

How We May Use Information

You agree to allow Oman by UTB to use Personal Information held about you in the following ways:

  • to allow you to participate in features of our service
  • to allow us to conduct promotional and marketing campaigns, where you have consented for us
  • to do so to notify you about changes to our service
  • to ensure that our site is presented in the best way possible for your computer
  • to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted thus
    Personal Information is not shared with other companies.

Personal Information may be used for internal purposes, such as confirming and tracking your order, subscription or registration, analysing trends and statistics, informing you of our new Products, Services and offers, and providing you with information from and about our Website, and wider company.

We may also use aggregated website usage monitoring statistics so that we may improve our Website, Products or Services. These statistics would not include any which could identify an individual.

You agree to allow us to provide Personal Information to our customer service agencies or third party review providers so that we can monitor and improve our Website, online experience, Products or Services. You agree that our Associated Providers may contact you to ask you for your feedback and comments on our Website, Products or Services.

Oman by UTB may also wish to provide you with information about special features of our Website or any other Service or Products we think may be of interest to you. If you would rather not receive this information, please send an e-mail message to the contact details as indicated below.

Promotional Information

When you purchase Products or register for Services on the Website, you will be given the opportunity to receive information from us, about Products, promotions or special offers which we believe may be of interest to you. Should you not wish us to contact you for such purposes, please ensure that you tick or untick the appropriate box when you purchase products or subscribe to other Services.

Where do we store and process personal data?

We collect statistical data about your user browsing actions, for example but not limited to your IP address, operating system and browser type. This data is collected for system administration and to report aggregate information to our advertisers. This information does not identify an individual.
We may make a request of your computer to store a cookie on it. Cookies are common small files that include information that is transferred to your computer’s hard drive. You may refuse cookies within your browser’s settings, but you may be unable to access certain parts of the Website.

Cookies allow us to: obtain statistical data regarding audience size and usage pattern; store information about your preferences, allowing us to customise the Website to your interests; improve your user experience and to allow the Website to recognise you when you return.

For further details about privacy and cookies, please refer to our Cookies policy.

How to contact us?

By submitting any Personal Information on the Website you agree to the use of that Personal Information as set out in this Privacy Policy.

Should we make any change to our Privacy Policy, we will post such changes on this page, and at our discretion may place notices on other pages of the Website, to best keep you informed of how we manage Personal Information.

You agree that you do not object to us contacting you for any of the purposes of processing your orders, statistical or survey purposes to improve our Website and its services to you, provision of website content and advertisements to you, administration of our Website and where you consent, to notify you of Products or special offers that may be of interest to you. You consent to such contact whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights.

You have the right to request that we do not process your personal data for marketing and promotional purposes. You can exercise this right by checking or un-checking, as applicable, certain boxes when purchasing Products or registering for a Service. You can also exercise your right at any time by contacting us at [email protected]

Use of cookies and other technologies

Cookies are small text files stored on your device when you access most websites on the internet or open certain emails. Among other things, cookies allow a website to recognise your device and remember if you’ve been to the website before. We use the term cookie to refer to cookies and technologies that perform a similar function to cookies (eg tags, pixels, web beacons, etc). Cookies can be read by the originating website on each subsequent visit and by any other website that recognises the cookie.

Our website use cookies in order to make the website easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how the website is used so that we can make sure they are as up to date, relevant and error free as we can.

By using our website, you agree to our use of cookies, including setting and reading cookies on your device. You can choose to restrict or block cookies through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit  and

Please note that certain cookies may be set as soon as you visit a Website, but you can remove them using your browser settings.

However, please be aware that restricting or blocking cookies on a website may impact the functionality or performance of the website or prevent you from using certain services provided through the website. It will also affect our ability to update the website to cater for user preferences and improve performance.

Linking to other websites / third party content

The Website may contain links to and from third party websites, such as the websites of our partner networks, advertisers and affiliates. By following a link to any of these websites, you should be aware that these websites have their own privacy policies and that Oman by UTB do not accept any responsibility or liability for these policies.

The Data Protection Act provides you with the right to access information we hold about you. Any access request you exercise in accordance with the Act may be subject to a fee of 20 OMR to meet the costs involved in providing you with the information we hold about you.


In addition to us sharing with third parties which perform services on our behalf you agree that we may disclose your Personal Information to third parties where:

you have by your actions consented to our disclosing your Personal Information; or
we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements;
or to protect the rights, property, or safety of Oman by UTB, our customers, or others; or
we choose at our discretion to exchange information with other companies and organisations for the purposes of fraud protection and credit risk reduction.